Frequently Asked Questions

Q: How much lead time is required for placement?
A: BOC requests a 2 to 3 day notice to make a placement. HOWEVER, we do understand how quickly a need can develop and so we are frequently able to make a placement within 24 hours.

Q: Are your Home Health Aides (HHA) Certified, Screened, Bonded and Insured?
A: Yes - All of our personnel have been extensively screened through in-depth interviews and reference checking, and are certified by the Board of Nursing as Home Health Aides. BOC also performs criminal and motor vehicle background checks.

Q: Do you provide RN supervision? How often?
A: All cases are monitored by a Registered Nurse who sets up a care plan and HHA Activity Sheet. BOC then assigns RNs for follow-up visits every 45-60 days.

Q: Are your services reimbursable through private insurance?
A: Yes. BOC will accept reimbursement from most insurance companies.

Q: Who is responsible for payment to the HHA?
A: BOC is the employer and is responsible for all tax liabilities and Worker’s Comp. insurance.

Q: Can the client or client’s family meet the prospective aide prior to placement?
A: Yes. BOC is able to set up interviews at our office or in the client’s home.

Q: How do the HHA's get to their cases? Do they have their own transportation?
A: Best of Care provides complimentary van service, ensuring reliable, on-time arrival of our aides to the client’s homes.

Q: What do I have to provide to a live-in HHA?
A: A comfortable place to sleep, preferably a private room, and three meals a day.

Q: Does Best of Care provide "In-Service" training?
A: Yes. BOC requires all of its employees to complete a minimum of 12 hours of In-Service training a year. This training meets all OSHA requirements.

Q: Will Expert share my health information with anyone?
A: No. BOC will respect your privacy as mandated by HIPAA.

Q: Are BOC prices competitive?
A: Although BOC provides personalized and unique home-health care services that differentiate us from the competition, our rates remain very competitive with, and often lower, than our competitors!